THE WORST CUSTOMER SERVICE AND ADMIN

Cool Ideas has to have the worst customer service for every department. I joined a month ago and cancelled a month later. They took 9-10 days to connect me to the Internet and then overcharged me by two days. They would not amend their Invoice as they said that it the fault of Vumatel and not theirs that I still had no Internet! So they wanted me to pay even though I had no Internet. Their customer service is appalling. I work from home so seriously impacted my business and my phone bill !!!!! They kept suspending my account once up and running as I told them they had to amend my Invoice and not charge me for the extra two days I had no internet. I paid my May account and then they suspended me again today. This is about the fifth time! But I had to pay the April account but they suspended me so now had to go out to find wi fi to pay via my phone as couldnt use laptop due to suspension of my account. COOL IDEAS obviously dont need new customers as their service is absolutely disgusting. DONT JOIN COOL IDEAS. USE ANOTHER PROVIDER. THEY ARE ALSO EXPENSIVE.