The Worst Customer Experience ever

Item: Cool Ideas Service Provider
Rating: 1
Author: Nicholas X

Cool-*** I was migrating from another ISP to Cool Ideas my application was done 25 November 2024 for connection on the 1st of January 2025 today is the 9th January 2025 still haven't been connected.

I work from home so wifi extremely important plus its school holidays.

Since Monday the 6th to 9th Thursday I have been calling them 3 times per day to do some follow up and they always promising to get back to me and never and even today I still don't know what is the problem reconnection me.

my case have been moving from one Operations Coordinator to another , First it was Mafika Mashai, Ambani Maneba, Nkhensani Ndlovu, Enhle Mkhize Kea Letshwenyo and theire Manager can't resolve this matter or they can't even call me for proper updates on when I will be reconnected.

Helpful (0)

Replies (2)

Cool Ideas Service Provider's replyOfficial

10 Jan 2025, 07:25

Good day Nicholas, Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience caused by the delays in your connection and the lack of communication. We understand how important connectivity is, especially when working from home and during the school holidays. One of our Connect team leaders will contact you this morning to personally address your concerns, investigate the issue, and ensure that we resolve this matter as quickly as possible. We appreciate your patience and understanding as we work to improve your experience with us. Kind Regards, The Cool Ideas Team

Cool Ideas Service Provider's reply10 Jan 2025, 07:25

Official

Nicholas X's updateReviewer Update

13 Jan 2025, 13:40

Good day,

Your connect team leader Kristen Booysens called me Friday 8am and promise to solve my connection problem and Today Monday 13h30 still haven't been connected or get a updated when are you planning to connect my line which, was due for connection in past 12 days

Nicholas X's update13 Jan 2025, 13:40

Reviewer Update