The Most Baddest Service Ever.
So Coolideas(***ideas) is at it again, ive purchased a new voucher before the "old one" expires, and guess what? No Internet at all. So what are we paying for? You log ticket after ticket, then get a response after 48hrs or longer and then they still cant sort it out yet the voucher has been paid for! The Agents are of no help as usual always some ****ty excuse, and take my word for it, someone from Coolideas would either respond here with some lame excuse or ill be getting a call before this new day is over and it wont be to sort out my connection which i paid for but it will be because of this review here on HelloPeter, more worried about their "image" as to their PAYING CUSTOMERS! Its just 1 useless ISP, always connection issues and a bunch of useless agents who answers the calls. Lets see how long ill have to wait for a response, this wont be the last ill be posting about their BAD service here.
We are sorry to hear of this frustration, please note that the voucher system is no longer and the new system that Vuma Reach launched is a 28 day service where you purchase a service for 28 days via their new process.
We understand your frustration but you must understand that the system that was launched is not a Cool Ideas system and therefore we have no control over any errors you might recieve. we do however have control over the logging and rectifying of your call on behalf of each of our clients and this we are actively doing on a daily basis. the last thing we want for our customers is for them to be offline that doesnt make any sense considering the industry we are in. please not that when issues arise you should log it as you have on our ticketing system so that we can then follow the process Vuma Reach has set out for us to log the issue within their system.
We are always happy to hear from our customers, and you are welcome to send complaints to complaints @ coolideas . co .za this is displayed to all the departmental managers and that is why someone gets in touch with you to assure you that it is being dealt with and that we are aware of your issue.
each day we strive to improve our service, we are engaging with Vuma reach constantly with trend data to ensure that they are aware of the frustration they are causing and request they improve on this service.
we thank you for your understanding in this regard
The Cool Team
We are sorry to hear of this frustration, please note that the voucher system is no longer and the new system that Vuma Reach launched is a 28 day service where you purchase a service for 28 days via their new process.
We understand your frustration but you must understand that the system that was launched is not a Cool Ideas system and therefore we have no control over any errors you might recieve. we do however have control over the logging and rectifying of your call on behalf of each of our clients and this we are actively doing on a daily basis. the last thing we want for our customers is for them to be offline that doesnt make any sense considering the industry we are in. please not that when issues arise you should log it as you have on our ticketing system so that we can then follow the process Vuma Reach has set out for us to log the issue within their system.
We are always happy to hear from our customers, and you are welcome to send complaints to complaints @ coolideas . co .za this is displayed to all the departmental managers and that is why someone gets in touch with you to assure you that it is being dealt with and that we are aware of your issue.
each day we strive to improve our service, we are engaging with Vuma reach constantly with trend data to ensure that they are aware of the frustration they are causing and request they improve on this service.
we thank you for your understanding in this regard
The Cool Team