BD
Ben D
1 reviews | Active since Oct 2024
11 Oct 2024, 18:45
Terrible service, Terrible connection
What a terrible experience! Have been a long standing client for many years. Over the last few weeks have had terrible service and connectivity. Today I decided that I've had enough and sent in notice of cancelation, not so cool ideas then cancels my subscription immediately and left me with no internet. Never mind trying to retain a client they make it clear that clients don't matter
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Cool Ideas Service Provider's replyOfficial
14 Oct 2024, 09:41Dear Ben, Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you've experienced with your connection and understand how frustrating this has been, especially as a long-standing client. We want to clarify that we have been working with our fibre provider, Vumatel, to resolve the technical issues you reported. Our Support Manager is currently investigating the instability of your connection, and a member of our support team will be reaching out to assist you further. We truly value your loyalty and appreciate your patience as we work to improve your experience. If you have any additional concerns or need immediate assistance, please don’t hesitate to contact us directly. Thank you for your understanding. Best Regards,Cool Ideas
Cool Ideas Service Provider's reply14 Oct 2024, 09:41
Official
Dear Ben, Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you've experienced with your connection and understand how frustrating this has been, especially as a long-standing client. We want to clarify that we have been working with our fibre provider, Vumatel, to resolve the technical issues you reported. Our Support Manager is currently investigating the instability of your connection, and a member of our support team will be reaching out to assist you further. We truly value your loyalty and appreciate your patience as we work to improve your experience. If you have any additional concerns or need immediate assistance, please don’t hesitate to contact us directly. Thank you for your understanding. Best Regards,Cool Ideas