Terrible service from Cool Ideas/Vumatel Reach

A family member advised us to join coolideas when we checked the website everything seemed ok . when we registered the service was amazing. They advised us to make a payment and within 3 weeks we would be connected. The price was right and it came at a brilliant time as i was just about to start my studies. One of the questions we asked before paying is will we b connected due to my study leave to consultant advised with confidents yes within 3 weeks. We paid and received confirmation. This is where the nightmare started. First they stated that on their system our address is not the same as to where we stay so we send proof of address. They dragged their feet and when it came to the 3rd week this is when they finally showed up.

The technician was there and stated it will take two days and you will have access to your wifi (this was the last friday of the 3 weeks) When Wednesday came no connection we had to phone them to confirm what is going on. i wish i could say the nightmare ended there. NO this is where the serious problem escalated they went back and forth not being able to tell us why we are not connected eventually 4 days later they said the information on their side does not correspond with what we have on the wifi router, We were advised it will take another couple of days for the problem to be resolved. At this stage i had to make other arrangements to attend online classes. 5 weeks later to the day we are no where closer to resolving the matter we have a wifi line and router that is not working a service provider that looks like there technical team started there training yesterday. All because of human error. We dont know what to do anymore cause each time we escalate the situation we deal with *********** people that gives us one story after another i would not recement this service provider to anyone cause if you say 3 weeks then it should be 3 weeks and not 5 weeks going into 6 weeks worst service ever