RG
Ronald G
1 reviews | Active since May 2017
23 Feb 2024, 08:56
Terrible service
My internet has gone down. These things happen but I cannot get through on their help line it just keeps me on hold then cuts me off when someone picks up the call. Whenever I have issues with my line the service is terrible and it seems to be getting worse as time passes.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
23 Feb 2024, 09:29 Good day Ronald,
We sincerely apologize for the inconvenience caused by the recent Metrofibre outage. Your feedback is valuable to us, and we understand the frustration caused by the high call volumes and the subsequent long wait time this morning.
Metrofibre's team has worked diligently to restore all affected services, and we are actively monitoring the network to ensure stability. We understand the importance of uninterrupted service and are committed to preventing such occurrences in the future.
Should you require any further assistance or have any additional concerns, please do not hesitate to contact us. Your satisfaction is our priority, and we are dedicated to providing you with the support you need.
You can read more about the outage here: https://mybroadband.co.za/news/fibre/526215-monster-metrofibre-outage.html
Cool Ideas Service Provider's reply23 Feb 2024, 09:29
Official
Good day Ronald,
We sincerely apologize for the inconvenience caused by the recent Metrofibre outage. Your feedback is valuable to us, and we understand the frustration caused by the high call volumes and the subsequent long wait time this morning.
Metrofibre's team has worked diligently to restore all affected services, and we are actively monitoring the network to ensure stability. We understand the importance of uninterrupted service and are committed to preventing such occurrences in the future.
Should you require any further assistance or have any additional concerns, please do not hesitate to contact us. Your satisfaction is our priority, and we are dedicated to providing you with the support you need.
You can read more about the outage here: https://mybroadband.co.za/news/fibre/526215-monster-metrofibre-outage.html