CH
Carsten H
1 reviews | Active since Sept 2009
20 May 2023, 12:35
Terrible service
Day 4 without any connection and counting. I do understand that Vumatel upgrading the fiber is the cause but the whole process has been handled in a terrible way. The planned one day outage was not communicated to clients of Cool Ideas. Extended downtime not communicated to clients. Call centre staff has no idea of what is going on and when a resolution is expected. Promises of feedback is not kept. If you relay on internet connectivity, stay away from Cool Ideas.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
22 May 2023, 12:19Good day Carsten H,
Thank you for your feedback, and apologies for any inconvenience caused.
We are pleased to learn that your connection was eventually restored. Your patience is appreciated.
We are currently testing a planned maintenance SMS notification system, and it should be fully operational within the next few weeks.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We are pleased to learn that your connection was eventually restored. Your patience is appreciated.
We are currently testing a planned maintenance SMS notification system, and it should be fully operational within the next few weeks.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply22 May 2023, 12:19
Official
Good day Carsten H,
Thank you for your feedback, and apologies for any inconvenience caused.
We are pleased to learn that your connection was eventually restored. Your patience is appreciated.
We are currently testing a planned maintenance SMS notification system, and it should be fully operational within the next few weeks.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We are pleased to learn that your connection was eventually restored. Your patience is appreciated.
We are currently testing a planned maintenance SMS notification system, and it should be fully operational within the next few weeks.
Feel free to contact us again should you require assistance.
Kind Regards,
Cool Ideas
*** | ***