JB
James B
1 reviews | Active since Jul 2009
09 May 2023, 20:27
Terrible Service
Our internet keeps dropping. We had to hire an independent contractor (at our own cost) to come in and look into the issue as Cool Ideas only does a desktop investigation. When we gave the feedback, Cool Ideas still says its a router problem or something and wont send someone out.
We have now been left logging tickets for months with no real attendance.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
10 May 2023, 15:08Good day James B,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that you've already made arrangements with our Tier 2 Support team. We've escalated this matter to our Support Supervisor and someone will contact you soon.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that you've already made arrangements with our Tier 2 Support team. We've escalated this matter to our Support Supervisor and someone will contact you soon.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply10 May 2023, 15:08
Official
Good day James B,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that you've already made arrangements with our Tier 2 Support team. We've escalated this matter to our Support Supervisor and someone will contact you soon.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that you've already made arrangements with our Tier 2 Support team. We've escalated this matter to our Support Supervisor and someone will contact you soon.
Kind Regards,
Cool Ideas
*** | ***
JB
James B's updateReviewer Update
11 May 2023, 16:05Hi Cool Ideas,
This still remains unresolved. The shocking service continues. Please can you advise how this can get escalated - this cannot continue...
This still remains unresolved. The shocking service continues. Please can you advise how this can get escalated - this cannot continue...
JB
James B's update11 May 2023, 16:05
Reviewer Update
Hi Cool Ideas,
This still remains unresolved. The shocking service continues. Please can you advise how this can get escalated - this cannot continue...
This still remains unresolved. The shocking service continues. Please can you advise how this can get escalated - this cannot continue...
Cool Ideas Service Provider's replyOfficial
11 May 2023, 16:42Good day James,
We see that our Support Supervisor has arranged for a 3rd party IT company to visit the site to assist you further. Please monitor your ticket for further updates from the team.
Kind Regards,
Cool Ideas
*** | ***
We see that our Support Supervisor has arranged for a 3rd party IT company to visit the site to assist you further. Please monitor your ticket for further updates from the team.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply11 May 2023, 16:42
Official
Good day James,
We see that our Support Supervisor has arranged for a 3rd party IT company to visit the site to assist you further. Please monitor your ticket for further updates from the team.
Kind Regards,
Cool Ideas
*** | ***
We see that our Support Supervisor has arranged for a 3rd party IT company to visit the site to assist you further. Please monitor your ticket for further updates from the team.
Kind Regards,
Cool Ideas
*** | ***