SS
Somaya S
1 reviews | Active since Jul 2024
13 Aug 2025, 13:57
Terrible service
My wifi has been off since Monday today is Wednesday. All they can say is they escalated it to Vumatel. I just renewed my voucher and the line went off. No technician no communication. I have to phone them for update. What happens to my days that is lost on my voucher. Terrible service
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Cool Ideas Service Provider's replyOfficial
13 Aug 2025, 16:08Good day Somaya, Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand how frustrating it is to be without service. Your fault was reported to us yesterday, and we immediately escalated it to Vumatel, who manage the network in your area. Their standard turnaround time for resolving faults is 24 to 72 business hours, and we will continue to follow up with them until your service is restored. Please bear with us while we work to have this fault resolved for you as soon as possible. We appreciate your patience and understanding. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply13 Aug 2025, 16:08
Official
Good day Somaya, Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand how frustrating it is to be without service. Your fault was reported to us yesterday, and we immediately escalated it to Vumatel, who manage the network in your area. Their standard turnaround time for resolving faults is 24 to 72 business hours, and we will continue to follow up with them until your service is restored. Please bear with us while we work to have this fault resolved for you as soon as possible. We appreciate your patience and understanding. Kind Regards, The Cool Ideas Team