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Shaun S
1 reviews | Active since Oct 2017
01 Sept 2021, 11:15
Terrible service and impossible to cancel with them
please do not use Cool ideas. The systems and services are terrible. I moved and needed to cancel, I gave the required 30 days notice on the 1st of the month to the end of the month. Their system then decided 30 days was not sufficient so they added an additional 30days to the end of the next month. Now after being transferred to multiple departments they say it doesn't matter that you gave the required 30 days , their system decided that it would be the following month so now im liable to pay an additional month. Terrible service and attitude!!!
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Shaun S's updateReviewer Update
01 Sept 2021, 16:16After contacting them and trying to resolve this issue , they stated they would look into it. I have now been sent a letter from accountability (their goons) stating that they now are adding a default on my account. I received the invoice today 1st September for an invoice im disputing and now they attacking my credit rating . DO NOT USE THESE GUYS!!!
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Shaun S's update01 Sept 2021, 16:16
Reviewer Update
After contacting them and trying to resolve this issue , they stated they would look into it. I have now been sent a letter from accountability (their goons) stating that they now are adding a default on my account. I received the invoice today 1st September for an invoice im disputing and now they attacking my credit rating . DO NOT USE THESE GUYS!!!
Cool Ideas Service Provider's replyOfficial
03 Sept 2021, 10:55Good day Shaun
We are sorry to hear of this frustration
Unfortunately these terms are set by the fibre line provider in this case Metro Fibre Netwrx (MFN) we have to submit cancellations before the 1st of the month on their portal and if we submit anything on the first and after it then sets the end date for the following month. We understand your frustration here but this is not something within our control
The Cool Team
We are sorry to hear of this frustration
Unfortunately these terms are set by the fibre line provider in this case Metro Fibre Netwrx (MFN) we have to submit cancellations before the 1st of the month on their portal and if we submit anything on the first and after it then sets the end date for the following month. We understand your frustration here but this is not something within our control
The Cool Team
Cool Ideas Service Provider's reply03 Sept 2021, 10:55
Official
Good day Shaun
We are sorry to hear of this frustration
Unfortunately these terms are set by the fibre line provider in this case Metro Fibre Netwrx (MFN) we have to submit cancellations before the 1st of the month on their portal and if we submit anything on the first and after it then sets the end date for the following month. We understand your frustration here but this is not something within our control
The Cool Team
We are sorry to hear of this frustration
Unfortunately these terms are set by the fibre line provider in this case Metro Fibre Netwrx (MFN) we have to submit cancellations before the 1st of the month on their portal and if we submit anything on the first and after it then sets the end date for the following month. We understand your frustration here but this is not something within our control
The Cool Team