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Mo M
1 reviews | Active since Aug 2016
13 Apr 2024, 09:48
Terrible service
Internet goes down.. they “fix it” 10 days later only for it to go down again and have me run after them again for another 5 days with the internet still not working.. below par service for a premium price, at this point it feels like I’m paying to work for them
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Replies (1)
Cool Ideas Service Provider's replyOfficial
15 Apr 2024, 12:40Hi Mo Mo,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience caused by the service interruption during the maintenance event in your area.
We're glad to hear that your service has been restored, and we truly appreciate your patience and understanding throughout this process. Ensuring a seamless experience for our customers is our top priority, and we're committed to addressing any issues promptly.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to help in any way we can.
Warm Regards,
Cool Ideas Support Team ***
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience caused by the service interruption during the maintenance event in your area.
We're glad to hear that your service has been restored, and we truly appreciate your patience and understanding throughout this process. Ensuring a seamless experience for our customers is our top priority, and we're committed to addressing any issues promptly.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to help in any way we can.
Warm Regards,
Cool Ideas Support Team ***
Cool Ideas Service Provider's reply15 Apr 2024, 12:40
Official
Hi Mo Mo,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience caused by the service interruption during the maintenance event in your area.
We're glad to hear that your service has been restored, and we truly appreciate your patience and understanding throughout this process. Ensuring a seamless experience for our customers is our top priority, and we're committed to addressing any issues promptly.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to help in any way we can.
Warm Regards,
Cool Ideas Support Team ***
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience caused by the service interruption during the maintenance event in your area.
We're glad to hear that your service has been restored, and we truly appreciate your patience and understanding throughout this process. Ensuring a seamless experience for our customers is our top priority, and we're committed to addressing any issues promptly.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to help in any way we can.
Warm Regards,
Cool Ideas Support Team ***