RG
Ronald G
1 reviews | Active since May 2017
04 Oct 2020, 16:31
Terrible Service
I tried to log a fault with my line 4 days ago, firstly the call center agent was terrible and was clearly the only agent available, because I tried calling back several times and that agent was the only one to answer.
I then proceeded to log an online fault, several hours later someone called and i was promised that the issue would be looked into and they would get back to me. That was 4 days ago and now when I call I get a message indicating that it is outside their working hours.
That is crazy how can you not have people available to attend to client issues over the weekend?! Not only that but my line has been practically unusable during this time and NOTHING has been done about it.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
05 Oct 2020, 09:45Good day Ronald
we apologize for the frustration experienced, we have quite a few support agents available over the weekend over telephone call or email, we will look into the demand over the weekend to see if we experienced higher than usual call volumes.
we will have an agent reach out this morning to continue troubleshooting to ensure the line is reported to the relevant department and rectified soonest.
The Cool Team
we apologize for the frustration experienced, we have quite a few support agents available over the weekend over telephone call or email, we will look into the demand over the weekend to see if we experienced higher than usual call volumes.
we will have an agent reach out this morning to continue troubleshooting to ensure the line is reported to the relevant department and rectified soonest.
The Cool Team
Cool Ideas Service Provider's reply05 Oct 2020, 09:45
Official
Good day Ronald
we apologize for the frustration experienced, we have quite a few support agents available over the weekend over telephone call or email, we will look into the demand over the weekend to see if we experienced higher than usual call volumes.
we will have an agent reach out this morning to continue troubleshooting to ensure the line is reported to the relevant department and rectified soonest.
The Cool Team
we apologize for the frustration experienced, we have quite a few support agents available over the weekend over telephone call or email, we will look into the demand over the weekend to see if we experienced higher than usual call volumes.
we will have an agent reach out this morning to continue troubleshooting to ensure the line is reported to the relevant department and rectified soonest.
The Cool Team