Terrible service

Worst customer care ever - I have been pushed from pillar to post for the past two days - logged a ticket yesterday and asked for feedback twice. No one ever calls back to give feedback. Someone from Open Serve came out this morning and said its a cable fault. Someone dealing with cable came in the afternoon and said it not a cable fault. Called Cool Ideas again and they say they still have it on file that it is a cable fault despite me telling them that Open Serve said that its not a cable fault and the first technician has to come back again. I was promised feedback by 4 PM and again no one called. Despite explaining to the call centre attendants that my children cannot study without Wi-Fi access there is no urgency in trying to resolve the issue. I asked to speak to a supervisor and was put on hold for ages. There is absolutely no consideration for paying customers.