AW
Abigail W
1 reviews | Active since Jul 2019
03 Jan 2021, 16:04
TERRIBLE SERVICE
Our WiFi has been down last night and today. We called for help at 2:15 and a consultant said they would call us back soon after he loaded a ticket for the incident. After 90 minutes of no one calling back, we called again to speak to the same consultant and they had closed for the weekend?!? Without anyone calling us or at least saying they would have to fix it the next day. So now we have to go the entire weekend with no internet, and I need to work from home tomorrow. Terrible service. Don’t use this company.
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Cool Ideas Service Provider's replyOfficial
11 Jan 2021, 10:47Good day Abigail
apologies for the frustration experienced
We cannot seem to find your details on our system, are you the account holder ? if not kindly reply to the email sent to you by Wolfgang Reed on the 4th of january where he was requesting these details so we can investigate who dropped the ball on our end and take the necessary action
The Cool Team
apologies for the frustration experienced
We cannot seem to find your details on our system, are you the account holder ? if not kindly reply to the email sent to you by Wolfgang Reed on the 4th of january where he was requesting these details so we can investigate who dropped the ball on our end and take the necessary action
The Cool Team
Cool Ideas Service Provider's reply11 Jan 2021, 10:47
Official
Good day Abigail
apologies for the frustration experienced
We cannot seem to find your details on our system, are you the account holder ? if not kindly reply to the email sent to you by Wolfgang Reed on the 4th of january where he was requesting these details so we can investigate who dropped the ball on our end and take the necessary action
The Cool Team
apologies for the frustration experienced
We cannot seem to find your details on our system, are you the account holder ? if not kindly reply to the email sent to you by Wolfgang Reed on the 4th of january where he was requesting these details so we can investigate who dropped the ball on our end and take the necessary action
The Cool Team