EU
Emmanuel U
1 reviews | Active since Apr 2020
01 Dec 2023, 17:55
Terrible Internet and Service.
I obtained a Fibre line and registered for Cool Ideas recently In the two months since then not once has my line worked properly or as advertised. I am paying for a 1000/1000 FTTH connection Most of the time I get less than half of that if I am lucky. I logged a ticket with their service and in the 2 months since they have failed to fix the problem. Cool Ideas blames the FNO (Frogfoot) and the FNO blames cool ideas. They keep repeating the same stock tests and it is clear that neither of them knows how to properly troubleshoot a problem. Plan to Cancel my service with them and wouldn't advise anyone else to use them.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
08 Dec 2023, 10:42Good day Emmanuel U,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have experienced.
We see that you're already in contact with our Escalations team who have been working closely with Frogfoot to resolve your line issues. The team just needs to know if a technician showed up yesterday.
If there is anything else we can do to assist you, please do not hesitate to let us know.
Best Regards,
Cool Ideas Support Team
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***
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have experienced.
We see that you're already in contact with our Escalations team who have been working closely with Frogfoot to resolve your line issues. The team just needs to know if a technician showed up yesterday.
If there is anything else we can do to assist you, please do not hesitate to let us know.
Best Regards,
Cool Ideas Support Team
***
***
Cool Ideas Service Provider's reply08 Dec 2023, 10:42
Official
Good day Emmanuel U,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have experienced.
We see that you're already in contact with our Escalations team who have been working closely with Frogfoot to resolve your line issues. The team just needs to know if a technician showed up yesterday.
If there is anything else we can do to assist you, please do not hesitate to let us know.
Best Regards,
Cool Ideas Support Team
***
***
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have experienced.
We see that you're already in contact with our Escalations team who have been working closely with Frogfoot to resolve your line issues. The team just needs to know if a technician showed up yesterday.
If there is anything else we can do to assist you, please do not hesitate to let us know.
Best Regards,
Cool Ideas Support Team
***
***
EU
Emmanuel U's updateReviewer Update
30 Dec 2023, 18:06An Update on my experience.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
Their representative, one Mdu Nxumalo, has been rude, truculent and abrasive.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been **** to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this ****.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
Their representative, one Mdu Nxumalo, has been rude, truculent and abrasive.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been **** to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this ****.
EU
Emmanuel U's update30 Dec 2023, 18:06
Reviewer Update
An Update on my experience.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
Their representative, one Mdu Nxumalo, has been rude, truculent and abrasive.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been **** to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this ****.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
Their representative, one Mdu Nxumalo, has been rude, truculent and abrasive.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been **** to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this ****.
EU
Emmanuel U's updateReviewer Update
30 Dec 2023, 18:14 Note: For some reason Hello peter is catching certain words...which are not swear words...and blocking them. To be clear. The blocked words are l.i.e.d and . s.............c............a.................m
EU
Emmanuel U's update30 Dec 2023, 18:14
Reviewer Update
Note: For some reason Hello peter is catching certain words...which are not swear words...and blocking them. To be clear. The blocked words are l.i.e.d and . s.............c............a.................m