Terrible Idea to move to Cool Ideas, there is nothign cool about them

I placed my order with Cool Ideas more than four weeks ago, My new service was meant to be active on the 1st of September, As at today the 5th still nothing has been done and the only thing I keep being told is we are waiting for vuma, I have contacted Vuma myself and they are waiting for Cool ideas, 5 days no internet and nothing to activate. As a new client this is horrific and I am at the point where I would rather cancel this all and choose a different ISP. The fact that cool ideas keep being rated top ISP is something I am not able to comprehend, this service is beyond pathetic.