LK
Linda K
1 reviews | Active since Jul 2021
02 Jul 2021, 15:04
Terrible customer service, left me frustrated. I will tell everyone that asks about this horrific experience over last week!
Horrific experience all round! Do yourself a favour and listen to the calls and over 30 mails sent to the team with no response and if a response, just that it has been escalated. Making commitments to follow up after an issue was not resolved and still waiting?
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Cool Ideas Service Provider's replyOfficial
06 Jul 2021, 07:12Good day Linda
We are sorry to hear of this frustration
Please note that we are reliant on the FNO (Fibre Network Operator) for updates on any requests we send through, we agree that multiple calls and emails is not ideal however our team is committed to following up in accordance with our internal protocol and providing progressive updates once we recieve them. we hold regular meetings with the FNO's to raise concerns like yours and we are actively working together with our account manager to ensure we provide an efficient service to our customer base.
The Cool Team
We are sorry to hear of this frustration
Please note that we are reliant on the FNO (Fibre Network Operator) for updates on any requests we send through, we agree that multiple calls and emails is not ideal however our team is committed to following up in accordance with our internal protocol and providing progressive updates once we recieve them. we hold regular meetings with the FNO's to raise concerns like yours and we are actively working together with our account manager to ensure we provide an efficient service to our customer base.
The Cool Team
Cool Ideas Service Provider's reply06 Jul 2021, 07:12
Official
Good day Linda
We are sorry to hear of this frustration
Please note that we are reliant on the FNO (Fibre Network Operator) for updates on any requests we send through, we agree that multiple calls and emails is not ideal however our team is committed to following up in accordance with our internal protocol and providing progressive updates once we recieve them. we hold regular meetings with the FNO's to raise concerns like yours and we are actively working together with our account manager to ensure we provide an efficient service to our customer base.
The Cool Team
We are sorry to hear of this frustration
Please note that we are reliant on the FNO (Fibre Network Operator) for updates on any requests we send through, we agree that multiple calls and emails is not ideal however our team is committed to following up in accordance with our internal protocol and providing progressive updates once we recieve them. we hold regular meetings with the FNO's to raise concerns like yours and we are actively working together with our account manager to ensure we provide an efficient service to our customer base.
The Cool Team