Terrible customer service from Cool Ideas

Cool idea's customer service is unexpectedly poor.

I noticed I have no connection on the Thursday. Logged a ticket and received an automatic reply stating they will contact me. On Friday afternoon with no feedback I called them. The lady I spoke with indicated she can't see progress nor does she have the technical knowledge to troubleshoot the issue. She is following up with Vumatel. On Saturday morning, there has still been no communication and the link is still down. This is now Sunday. Even though today is not a public holiday no one seems to be manning the call centre. I am deeply disappointed with their inability to address my issue in a timely manner as I my ability to generate income, depends on me working with teams online. I had to go and buy more data on my sim cards to tether. I expect my monthly bill to be pro-rated down by the number of days I did not have access.

Theo Kotze