Terrible Customer service & dispute resolution

As long as nothing goes wrong, Cool Ideas is well priced and seems to work. God forbid you have an issue though, it's it's week plus without a Fibre line and they seem incapable of resolving disputes quickly. It's impossible to get hold of a specific person so your constantly repeating your issue with each new customer service agent, who don't get back to you timeously either. They don't seem to have a retention team or an appetite to retain customers. My experience of them has been atrocious, its difficult to want to remain a customer.