AL
Albert L
1 reviews | Active since Dec 2013
20 Jun 2022, 23:42
Terrible customer Service - Cant fix my line speeds after 20 days almost no comms.
Recent service from CISP has been terrible,. I am paying for a 500/500 service and it has been 20 days for them to try and resolve the issue as i am only getting 250 up, they blame the fiber provider but even just giving me feedback is too much of a problem for these guys. Promised to resolve issue and give update but don't keep commitments. Paying full price for something that is half the upload speed.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
21 Jun 2022, 12:45Good day Albert L,
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
Rest assured that our network engineers are working closely with the MetroFibre engineers to find a permanent solution.
We will be in touch with updates. Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
Rest assured that our network engineers are working closely with the MetroFibre engineers to find a permanent solution.
We will be in touch with updates. Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply21 Jun 2022, 12:45
Official
Good day Albert L,
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
Rest assured that our network engineers are working closely with the MetroFibre engineers to find a permanent solution.
We will be in touch with updates. Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
Rest assured that our network engineers are working closely with the MetroFibre engineers to find a permanent solution.
We will be in touch with updates. Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
AL
Albert L's updateReviewer Update
22 Jun 2022, 11:50Day 22 and still not resolved and one email to say that they are working on it.
AL
Albert L's update22 Jun 2022, 11:50
Reviewer Update
Day 22 and still not resolved and one email to say that they are working on it.
Cool Ideas Service Provider's replyOfficial
22 Jun 2022, 12:48Good day Albert,
Our Escalations Team will continue to update you via phone call and email, until the issue is resolved.
Kind Regards,
Cool Ideas
*** | ***
Our Escalations Team will continue to update you via phone call and email, until the issue is resolved.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply22 Jun 2022, 12:48
Official
Good day Albert,
Our Escalations Team will continue to update you via phone call and email, until the issue is resolved.
Kind Regards,
Cool Ideas
*** | ***
Our Escalations Team will continue to update you via phone call and email, until the issue is resolved.
Kind Regards,
Cool Ideas
*** | ***