PV
Paul V

1 reviews | Active since Aug 2024

13 Aug 2024, 10:27

Termination troubles

I terminated their services as I was moving and it seems that informing them on the 1st of July to terminate on 31 July is not considered as a months notice. Even notified them when they confirmed the termination with the incorrect date. They are still trying to squeeze another month. A lot of correspondence has gone back and forward and they refuse to acknowledge that there is a full month between the 1st and the 31st. They must be hard up for cash. They certainly don't think about future recommendations and engagements.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply13 Aug 2024, 10:41
Official
Good day Paul, Thank you for bringing this to our attention. We sincerely apologise for any confusion or inconvenience caused during your cancellation process. Rest assured, one of our Connect Team Leaders is investigating your case and will contact you with a resolution sometime today. Please bear with us a little longer while we work to make this right. Thank you for your patience thus far. Warm Regards,Cool Ideas