MC
Morne C
1 reviews | Active since Jan 2018
15 May 2024, 10:56
Suspending account even with payment arrangement accepted...!
This is my first month after switching to Cool Ideas. Reason, Broadband "best isp" ranking. It is now clear that their ranking is BS! Anyway, I was under the impresion that my monthly will be debited. 2 weeks into the month I get suspended. Non-payment. I made a payment arrangement as it was mid-month. I wrote to them but they take so long to get back to me I had to go to their office to get unsuspended. They claim "system glitch". Twice it happened that they suspended within the arrangement period! This is absolutely terrible service. I already do not want to be with them any longer!
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Cool Ideas Service Provider's replyOfficial
15 May 2024, 13:47Hi Morne,
Thank you for reaching out to us and sharing your experience. We sincerely apologise for any inconvenience caused by the system error you encountered.
Your concern has been promptly escalated to our Finance Team for thorough investigation and assistance, especially regarding your profile being mistakenly suspended after being added to the exclusion list.
Rest assured, our dedicated team is diligently working on resolving this issue and will keep you updated with progress every step of the way.
Should you need any further assistance or have additional questions, please feel free to get in touch with us anytime.
We genuinely appreciate your patience and understanding as we strive to make things right for you.
Warm Regards,
Cool Ideas
Thank you for reaching out to us and sharing your experience. We sincerely apologise for any inconvenience caused by the system error you encountered.
Your concern has been promptly escalated to our Finance Team for thorough investigation and assistance, especially regarding your profile being mistakenly suspended after being added to the exclusion list.
Rest assured, our dedicated team is diligently working on resolving this issue and will keep you updated with progress every step of the way.
Should you need any further assistance or have additional questions, please feel free to get in touch with us anytime.
We genuinely appreciate your patience and understanding as we strive to make things right for you.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply15 May 2024, 13:47
Official
Hi Morne,
Thank you for reaching out to us and sharing your experience. We sincerely apologise for any inconvenience caused by the system error you encountered.
Your concern has been promptly escalated to our Finance Team for thorough investigation and assistance, especially regarding your profile being mistakenly suspended after being added to the exclusion list.
Rest assured, our dedicated team is diligently working on resolving this issue and will keep you updated with progress every step of the way.
Should you need any further assistance or have additional questions, please feel free to get in touch with us anytime.
We genuinely appreciate your patience and understanding as we strive to make things right for you.
Warm Regards,
Cool Ideas
Thank you for reaching out to us and sharing your experience. We sincerely apologise for any inconvenience caused by the system error you encountered.
Your concern has been promptly escalated to our Finance Team for thorough investigation and assistance, especially regarding your profile being mistakenly suspended after being added to the exclusion list.
Rest assured, our dedicated team is diligently working on resolving this issue and will keep you updated with progress every step of the way.
Should you need any further assistance or have additional questions, please feel free to get in touch with us anytime.
We genuinely appreciate your patience and understanding as we strive to make things right for you.
Warm Regards,
Cool Ideas