Suspended fibrenline unfairly treated

Since the 9th of june I have been struggling with the above service provider to assist with my issues as I have 2 girls that study online for school at home and need the internet but have had so many interruptions and was told that because of this struggle i will be credited to cover me for a a month but yet get cut off and suspended for an issue that isnt even my doing. I have spoken to so many agents some were trying to be helpful but others just cut me off like I am not important customer till know my service is still off and when I need to pay now for August when my fibre is still an issue and not 1 technician has come to assist me I fill I have been treated unfairly no matter how many tickets I have opened they dont make your a priority more of an obligation