Support team replies like a robot, No help at all

On 25 April I sent an email to coolideas that I will be moving to a new home and want to transfer my service to a new address. They advised I need to fill in the online form and order a new line which in turn will replace my existing service. So I ordered the new line the same day. The new Tentant moving into the house we currently live in advised me that he could not activate his account because there was another client already using that line.

So after probably 20 emails explaining to the team that I am not cancelling my linen I am moving the line. The new user will simply take over the current line.

They keep telling me that it will be cancelled 30 June. I am moving out 31 May.

So it seems that the cool ideas support team does not want to help anybody. I have been trying to resolve a problem and all I get from the support team is a copy pasted email.

It honestly seems like I am talking to a robot, which is unacceptable. All I need is somebody to look at my case and fix the problem. I am a paying client and I feel that you have to deliver on the report.

The last 5 emails just said Cancellation is 1 calender month as stipulated in t%c's which I could not care less about. Nobody is losing money. Current line moves to the new user, I have my new line.

IN fact you are gaining a new client, but after this experience I am afraid you might be losing 2 clients.