AR
Adam R
1 reviews | Active since Nov 2023
09 Nov 2023, 17:40
Support is terrible
I have asked them to change my debit order 4 times over a ticket and email and they keep saying its done and then the next month I have to pay the bill again. Their customer support replies but just does not resolve the issue. I would honestly go with another provider as its just really frustrating working with their support.
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Cool Ideas Service Provider's replyOfficial
10 Nov 2023, 10:18Good day Adam R,
Thank you for taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you may have experienced.
Upon investigating with our Billing team leaders, we have confirmed that your debit order option has been successfully updated to reflect the new product price. Rest assured, the team will also contact you regarding your ticket to ensure everything is in order.
We genuinely appreciate your patience and understanding in this matter. We hope you have a wonderful weekend.
Warm Regards,
Cool Ideas Billing
Phone: ***
Email: ***
Thank you for taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you may have experienced.
Upon investigating with our Billing team leaders, we have confirmed that your debit order option has been successfully updated to reflect the new product price. Rest assured, the team will also contact you regarding your ticket to ensure everything is in order.
We genuinely appreciate your patience and understanding in this matter. We hope you have a wonderful weekend.
Warm Regards,
Cool Ideas Billing
Phone: ***
Email: ***
Cool Ideas Service Provider's reply10 Nov 2023, 10:18
Official
Good day Adam R,
Thank you for taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you may have experienced.
Upon investigating with our Billing team leaders, we have confirmed that your debit order option has been successfully updated to reflect the new product price. Rest assured, the team will also contact you regarding your ticket to ensure everything is in order.
We genuinely appreciate your patience and understanding in this matter. We hope you have a wonderful weekend.
Warm Regards,
Cool Ideas Billing
Phone: ***
Email: ***
Thank you for taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you may have experienced.
Upon investigating with our Billing team leaders, we have confirmed that your debit order option has been successfully updated to reflect the new product price. Rest assured, the team will also contact you regarding your ticket to ensure everything is in order.
We genuinely appreciate your patience and understanding in this matter. We hope you have a wonderful weekend.
Warm Regards,
Cool Ideas Billing
Phone: ***
Email: ***