GB
Georgina B
1 reviews | Active since Aug 2021
30 Mar 2022, 19:26
Sunk cost - Half a month later and no connection.
First app**** for fibre connection with cool ideas on 16 March. Tomorrow is 31 March and still no connection - and unlikely to be any time soon - despite the fact that I have fibre in my unit already and I live in a city hub (hardly a rural area where it may be difficult to activate)!!
I follow up every day because I work from home and need internet - each time I am told that my query has been “escalated to X”. X never helps.
I am stuck with them now because I have too much pressing work to switch providers and potentially go through this again as I need internet asap. I have to accept this as a sunk cost but I am never using them again.
Helpful (0)
Replies (4)0
Replies (4)GB
Georgina B's updateReviewer Update
05 Apr 2022, 12:47*3 weeks now and still not ready. Finding the service received from the connect department to be unfriendly and unhelpful. The billing department seems to be better equipped to deal with queries.
GB
Georgina B's update05 Apr 2022, 12:47
Reviewer Update
*3 weeks now and still not ready. Finding the service received from the connect department to be unfriendly and unhelpful. The billing department seems to be better equipped to deal with queries.
GB
Georgina B's updateReviewer Update
07 Apr 2022, 09:36I can officially say that I have internet now. It took 3 weeks. The internet works fine, but I do wish the service was more efficient and friendly.
GB
Georgina B's update07 Apr 2022, 09:36
Reviewer Update
I can officially say that I have internet now. It took 3 weeks. The internet works fine, but I do wish the service was more efficient and friendly.
Cool Ideas Service Provider's replyOfficial
08 Apr 2022, 12:36 Good day Georgina B,
Thank you for your feedback, and apologies for any inconvenience caused.
We've searched for your profile using the information provided in this review. However, the only profile we could locate was your old profile, for which you app**** on 05/04/2021.
Please provide us with either of the following information so we may check your most recent tickets to see what caused the delays, to prevent them in future.
Kind Regards,Cool Ideas
Thank you for your feedback, and apologies for any inconvenience caused.
We've searched for your profile using the information provided in this review. However, the only profile we could locate was your old profile, for which you app**** on 05/04/2021.
Please provide us with either of the following information so we may check your most recent tickets to see what caused the delays, to prevent them in future.
- Email address linked to the profile.
- Account holder's name and surname.
- Phone number linked to the profile.
Kind Regards,Cool Ideas
Cool Ideas Service Provider's reply08 Apr 2022, 12:36
Official
Good day Georgina B,
Thank you for your feedback, and apologies for any inconvenience caused.
We've searched for your profile using the information provided in this review. However, the only profile we could locate was your old profile, for which you app**** on 05/04/2021.
Please provide us with either of the following information so we may check your most recent tickets to see what caused the delays, to prevent them in future.
Kind Regards,Cool Ideas
Thank you for your feedback, and apologies for any inconvenience caused.
We've searched for your profile using the information provided in this review. However, the only profile we could locate was your old profile, for which you app**** on 05/04/2021.
Please provide us with either of the following information so we may check your most recent tickets to see what caused the delays, to prevent them in future.
- Email address linked to the profile.
- Account holder's name and surname.
- Phone number linked to the profile.
Kind Regards,Cool Ideas
GB
Georgina B's updateReviewer Update
08 Apr 2022, 14:24Hello
Your team should know me well by now and should easily be able to find my profile since I have had multiple engagements with you over the past two months and I am a current customer: ticket numbers 895830; 908072; 895506; 895624 etc.
I do not appreciate the “we’ve searched for your profile” statement when I am a legitimate paying customer.
Thank you and good day.
Your team should know me well by now and should easily be able to find my profile since I have had multiple engagements with you over the past two months and I am a current customer: ticket numbers 895830; 908072; 895506; 895624 etc.
I do not appreciate the “we’ve searched for your profile” statement when I am a legitimate paying customer.
Thank you and good day.
GB
Georgina B's update08 Apr 2022, 14:24
Reviewer Update
Hello
Your team should know me well by now and should easily be able to find my profile since I have had multiple engagements with you over the past two months and I am a current customer: ticket numbers 895830; 908072; 895506; 895624 etc.
I do not appreciate the “we’ve searched for your profile” statement when I am a legitimate paying customer.
Thank you and good day.
Your team should know me well by now and should easily be able to find my profile since I have had multiple engagements with you over the past two months and I am a current customer: ticket numbers 895830; 908072; 895506; 895624 etc.
I do not appreciate the “we’ve searched for your profile” statement when I am a legitimate paying customer.
Thank you and good day.