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Mallory M
1 reviews | Active since Jul 2011
06 Dec 2023, 00:03
Struggling with tech support
Kind of at my wits end with their technical support. My line is almost consistently up and down all the time and I can’t get them to fix the issue. Been logging calls for the last 3 weeks that simply get signed off each time the line is brought back up only for it go down numerous times during the day.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
08 Dec 2023, 13:58Good day Mallory M,
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for any inconvenience caused by the recent outages impacting MTN services.
Our network team has diligently addressed the root cause of these outages, and we can assure you that your service should now be stable and reliable. We have also escalated your ticket to our Support Supervisor for further assistance.
We truly appreciate your patience and understanding throughout this process. We value your business and remain committed to providing you with the best possible service. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you. Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Best Regards,
Cool Ideas Support Team
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Thank you for reaching out and sharing your feedback with us. We sincerely apologize for any inconvenience caused by the recent outages impacting MTN services.
Our network team has diligently addressed the root cause of these outages, and we can assure you that your service should now be stable and reliable. We have also escalated your ticket to our Support Supervisor for further assistance.
We truly appreciate your patience and understanding throughout this process. We value your business and remain committed to providing you with the best possible service. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you. Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Best Regards,
Cool Ideas Support Team
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***
Cool Ideas Service Provider's reply08 Dec 2023, 13:58
Official
Good day Mallory M,
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for any inconvenience caused by the recent outages impacting MTN services.
Our network team has diligently addressed the root cause of these outages, and we can assure you that your service should now be stable and reliable. We have also escalated your ticket to our Support Supervisor for further assistance.
We truly appreciate your patience and understanding throughout this process. We value your business and remain committed to providing you with the best possible service. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you. Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Best Regards,
Cool Ideas Support Team
***
***
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for any inconvenience caused by the recent outages impacting MTN services.
Our network team has diligently addressed the root cause of these outages, and we can assure you that your service should now be stable and reliable. We have also escalated your ticket to our Support Supervisor for further assistance.
We truly appreciate your patience and understanding throughout this process. We value your business and remain committed to providing you with the best possible service. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you. Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Best Regards,
Cool Ideas Support Team
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