Dvdm
Dante van der merwe
1 reviews | Active since Sept 2015
24 Jul 2025, 09:37
Struggling to cancel after numerous calls.
I am trying so hard to cancel my contract, I have been on numerous calls with your agents, senior engineers and there was beef between you and Comtel...
I decided to go with them, since they could get me online while you left my hanging.
I am not paying your silly invoices, since I could not even make use of your service!!!!
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Cool Ideas Service Provider's replyOfficial
24 Jul 2025, 14:56Good day Dante,
Thank you for your feedback, and apologies for any inconvenience you may have encountered.
We’d like to clarify that there is no dispute between Cool Ideas and Comtel. We have released your line, and you are free to continue with your chosen provider. Our team has made several attempts to assist, and we're sorry to hear that your experience did not meet expectations.
If there's anything outstanding you'd like to discuss, please feel free to reply to this review with your #COOL reference number so we can follow up accordingly.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply24 Jul 2025, 14:56
Official
Good day Dante,
Thank you for your feedback, and apologies for any inconvenience you may have encountered.
We’d like to clarify that there is no dispute between Cool Ideas and Comtel. We have released your line, and you are free to continue with your chosen provider. Our team has made several attempts to assist, and we're sorry to hear that your experience did not meet expectations.
If there's anything outstanding you'd like to discuss, please feel free to reply to this review with your #COOL reference number so we can follow up accordingly.
Kind Regards,
The Cool Ideas Team