JM
Jonathan M
1 reviews | Active since Apr 2024
05 Apr 2024, 17:51
STEER CLEAR OF COOL IDEAS
Do yourself a favour and steer far away from Cool Ideas. As an ISP there standards of customer service have free fallen to a level I can only describe as down right ***********. I am currently going into my 10th Day without internet connectivity at home. We went off on the 27th of March and remain offline on the 5th of April. The Cool Ideas of yesteryear had support teams and technicians that offered true solutions and hands on repair. Sadly that is no longer the case as the only thing they can do now is take calls, log tickets and shift responsibility onto other parties. No urgency, no empathy and absolutely no solutions. STEER FAR AWAY!
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Cool Ideas Service Provider's replyOfficial
08 Apr 2024, 14:20Dear Jonathan,
We want to extend our sincere apologies for the inconvenience you experienced during your recent unplanned downtime. Your feedback is invaluable to us, and we are truly sorry for any frustration this may have caused.
We have escalated your concerns to one of our Support managers for a thorough investigation. Rest assured, they will be in touch with you directly to address and resolve the issues you raised. We take customer satisfaction very seriously, and we are committed to making things right for you.
We genuinely appreciate your patience and understanding throughout this experience. Your support means a lot to us, and we are dedicated to regaining your trust.
If there is anything else you need or if you have additional concerns, please do not hesitate to reach out to us at *** or call us at ***. We are here to assist you in any way we can.
Warm Regards,
Cool Ideas Support Team
We want to extend our sincere apologies for the inconvenience you experienced during your recent unplanned downtime. Your feedback is invaluable to us, and we are truly sorry for any frustration this may have caused.
We have escalated your concerns to one of our Support managers for a thorough investigation. Rest assured, they will be in touch with you directly to address and resolve the issues you raised. We take customer satisfaction very seriously, and we are committed to making things right for you.
We genuinely appreciate your patience and understanding throughout this experience. Your support means a lot to us, and we are dedicated to regaining your trust.
If there is anything else you need or if you have additional concerns, please do not hesitate to reach out to us at *** or call us at ***. We are here to assist you in any way we can.
Warm Regards,
Cool Ideas Support Team
Cool Ideas Service Provider's reply08 Apr 2024, 14:20
Official
Dear Jonathan,
We want to extend our sincere apologies for the inconvenience you experienced during your recent unplanned downtime. Your feedback is invaluable to us, and we are truly sorry for any frustration this may have caused.
We have escalated your concerns to one of our Support managers for a thorough investigation. Rest assured, they will be in touch with you directly to address and resolve the issues you raised. We take customer satisfaction very seriously, and we are committed to making things right for you.
We genuinely appreciate your patience and understanding throughout this experience. Your support means a lot to us, and we are dedicated to regaining your trust.
If there is anything else you need or if you have additional concerns, please do not hesitate to reach out to us at *** or call us at ***. We are here to assist you in any way we can.
Warm Regards,
Cool Ideas Support Team
We want to extend our sincere apologies for the inconvenience you experienced during your recent unplanned downtime. Your feedback is invaluable to us, and we are truly sorry for any frustration this may have caused.
We have escalated your concerns to one of our Support managers for a thorough investigation. Rest assured, they will be in touch with you directly to address and resolve the issues you raised. We take customer satisfaction very seriously, and we are committed to making things right for you.
We genuinely appreciate your patience and understanding throughout this experience. Your support means a lot to us, and we are dedicated to regaining your trust.
If there is anything else you need or if you have additional concerns, please do not hesitate to reach out to us at *** or call us at ***. We are here to assist you in any way we can.
Warm Regards,
Cool Ideas Support Team