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Radley S

1 reviews | Active since May 2021

22 May 2021, 14:49

STAY AWAY FROM COOL IDEAS

Please just stay clear. They have no clue what they are doing . No clue how to handle issues.

They Try to blame the client as much as possible. The managment and teamleaders should be embarrassed at the level of servise they offer or dont offer in this case.

Honestly you are better off with Telkom and that should say it all.

0
Replies (3)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply24 May 2021, 08:17
Official
Good day Radley 

We are sorry to hear of this frustration 

we cannot pick up your details you provided to Hello Peter on our sytem, kindly send us a ticket reference number so that we can look into your issue 
RS
Radley S's update24 May 2021, 10:45
Reviewer Update
your management is shocking . they don't even work from the office . see mail reply below from Jami Prince .
| Jami Prince Staff - 21/05/2021 9:12 AM

"Hi Radley,

Thank you for calling in this morning,

I have requested for support to contact you for the router configuration so you can be active ASAP on your line.
I can confirm that the old line has officially been terminated, and going forward this will no longer be an issue.

My apologies for any frustrations this has caused and for any bad service you have encounted. We hope to turn this around for you.

Please confirm that the line is now up and running on your end ?

Kind regards "

how ever it was never sorted .

i have lost all faith in Upper management at cool ideas . i feel sorry for the phone operators that have to deal with mistakes made by management

Cool Ideas Service Provider
Cool Ideas Service Provider's reply08 Jun 2021, 08:38
Official
Hi Radley 

a senior member of staff will be in touch to discuss the above 

The Cool Team