Stay away from 'Cool' Ideas

After having logged a ticket on 10 March to report no broadband or service, it took 22 days for this to be sorted. In that time, there was email tennis between customer 'care' agents, escalations managers and me, there were multiple calls to the call centre, MetroFibre techs being unreliable, one formal complaint filed with no response or acknowledgement. Finally, on 2 April, I suddenly had service and broadband. I enquired about having a deduced monthly fee, since I was without service for an obscene amount of time for something that really did not need to be so complicated - no response. I opened a new ticket on 1 May to, once again, enquire about the deduction for the period I was without service. The response was not favourable. Hiding behind your SLA and Terms and Conditions, passing the blame onto MetroFibre and washing your hands of the responsibility has convinced me to terminate my contract with you, Cool Ideas, as soon as my contact is up for renewal. I am not sure how you were voted as 'SA's top ISP'. What a joke. Stay far away.