WP
Werner P
1 reviews | Active since Jun 2018
25 Mar 2024, 12:19
Statements
The first ISP I come accross that can not supply a statement of what is due on your account for the new month. You are expected to pay a month in advance and your statement system should be alligned accordingly. Every other ISP (every other subscription service for that matter) that I have dealt with in the past would send you a statement round about the middle of the month with an indication of what is due for the coming month. Actually quite dissappointing for an ISP that is contionously rated the top ISP in SA.
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Replies (2)
Cool Ideas Service Provider's replyOfficial
25 Mar 2024, 13:01 Hello Werner,
We appreciate your feedback and sincerely apologize for any inconvenience you may have experienced.
Your case has been promptly escalated to our dedicated Billing team leaders for immediate attention. We assure you that they will be in touch with you today to address your concerns personally.
If there's anything else we can assist you with, please feel free to reach out to us.
Warm Regards,
Cool Ideas Billing Team
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***
We appreciate your feedback and sincerely apologize for any inconvenience you may have experienced.
Your case has been promptly escalated to our dedicated Billing team leaders for immediate attention. We assure you that they will be in touch with you today to address your concerns personally.
If there's anything else we can assist you with, please feel free to reach out to us.
Warm Regards,
Cool Ideas Billing Team
***
***
Cool Ideas Service Provider's reply25 Mar 2024, 13:01
Official
Hello Werner,
We appreciate your feedback and sincerely apologize for any inconvenience you may have experienced.
Your case has been promptly escalated to our dedicated Billing team leaders for immediate attention. We assure you that they will be in touch with you today to address your concerns personally.
If there's anything else we can assist you with, please feel free to reach out to us.
Warm Regards,
Cool Ideas Billing Team
***
***
We appreciate your feedback and sincerely apologize for any inconvenience you may have experienced.
Your case has been promptly escalated to our dedicated Billing team leaders for immediate attention. We assure you that they will be in touch with you today to address your concerns personally.
If there's anything else we can assist you with, please feel free to reach out to us.
Warm Regards,
Cool Ideas Billing Team
***
***
WP
Werner P's updateReviewer Update
25 Mar 2024, 13:34I have been in contact with your billing department and everyone tells me the same story... "We can not supply a statement before the 1st of the new month"....
PS... Your automated system "Press 3 for billing" does not seem to work
PS... Your automated system "Press 3 for billing" does not seem to work
WP
Werner P's update25 Mar 2024, 13:34
Reviewer Update
I have been in contact with your billing department and everyone tells me the same story... "We can not supply a statement before the 1st of the new month"....
PS... Your automated system "Press 3 for billing" does not seem to work
PS... Your automated system "Press 3 for billing" does not seem to work