SB
Shaun B
1 reviews | Active since Sept 2015
04 Aug 2021, 16:54
Started small, potential to be great
I've been with cool ideas, just under a year. While they have had their moments where I could have lost it with their call center. Overall they have been able to sort out all queries/tickets so far. I believe they have room for improvement, but that could be a training thing.
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Cool Ideas Service Provider's replyOfficial
04 Aug 2021, 17:51Good day Shaun
thank you for your kind words and taking the time to post some constructive criticism
our team are passionate about what they do and strive for excellence each day, we identify issues on a daily basis and work to build processes to avoid situations from repeating. We are as transparent as we can be an attempt to avoid treating our customers as a number abs rather as the loyal customer they are.
Should you have any issues in the future please do email Complaints @ cool ideas . co .za
The Cool Team
thank you for your kind words and taking the time to post some constructive criticism
our team are passionate about what they do and strive for excellence each day, we identify issues on a daily basis and work to build processes to avoid situations from repeating. We are as transparent as we can be an attempt to avoid treating our customers as a number abs rather as the loyal customer they are.
Should you have any issues in the future please do email Complaints @ cool ideas . co .za
The Cool Team
Cool Ideas Service Provider's reply04 Aug 2021, 17:51
Official
Good day Shaun
thank you for your kind words and taking the time to post some constructive criticism
our team are passionate about what they do and strive for excellence each day, we identify issues on a daily basis and work to build processes to avoid situations from repeating. We are as transparent as we can be an attempt to avoid treating our customers as a number abs rather as the loyal customer they are.
Should you have any issues in the future please do email Complaints @ cool ideas . co .za
The Cool Team
thank you for your kind words and taking the time to post some constructive criticism
our team are passionate about what they do and strive for excellence each day, we identify issues on a daily basis and work to build processes to avoid situations from repeating. We are as transparent as we can be an attempt to avoid treating our customers as a number abs rather as the loyal customer they are.
Should you have any issues in the future please do email Complaints @ cool ideas . co .za
The Cool Team