JH
Jeanne-Marie Henning

1 reviews | Active since Jun 2010

08 May 2025, 18:54

SOLD OUT AND STUCK WITH NON-EXISTENT INTERNET

MTS sold us out to a company that couldn't care less. So many complaints and the I see they delete customer complaints on their FB page as well. Says a lot! 8 days in and already our speed that we PAY for is non-existent!!!! They must go and learn from MTS old team, they knew how to deliver service, just a pity the owner was greedy! Called, restarted everything, now we have to wait for another call! They couldn't even find me on the system! How is that for service! But they managed to find me to invoice me and take my money!!!!!

0
Replies (2)
JH
Jeanne-Marie Henning's update08 May 2025, 20:50
Reviewer Update
I will give Hudson a 5 star review! He attended to my call with the patience of a saint! Get more Hudson's, then this company will get better reviews and thrive !
Cool Ideas Service Provider
Cool Ideas Service Provider's reply09 May 2025, 15:45
Official
Good day Jeanne-Marie, 
 
Thank you for sharing your feedback. We understand how frustrating your experience must have been and appreciate you bringing it to our attention. We're glad to hear that Hudson was able to assist you and that his support made a difference. 
 
We’ve also confirmed that your profile was located and your connection issue escalated appropriately for further investigation. If you need any additional support, please don’t hesitate to reach out — we’re here to help. 

Kind Regards, 
The Cool Ideas Team