Slow to contact customers and update on the outage

Hi all

I have been a client for sometime now, never have we had a problem with our internet.

Once I have a problem phoned sounded promising you guys will get it sorted. We get our Ref number expecting to hear something back in the morning but we dont, I phone that evening again the lady says it's been forwarded to tech. Phone again no it's a problem on open serve side. It's been 3days now. I am paying for a service I am not receiving.

We the only one in our street with out internet

PS we are working from home