Slow Service

I've app**** for a new fibre line at my new apartment. The apartment already has the fibre infrastructure and hardware, so the only thing required is for the line to be registered in my name and then activated.

This application was made 25th February, to date I still do not have any fibre Internet access.

While support staff are friendly and keep reassuring me my request has been escalated, two and a half weeks later, and with a growing data bill from my cellular provider, my request seems nowhere close to being finalised.