FP
Flavio P

1 reviews | Active since Aug 2019

02 Mar 2025, 19:19

Sign on the cool ideas dotted line to get **********

Diabolical business practices. This company charges a premium for their services, then when your TV keeps buffering they tell you to get a better package, so you do, then your tv buffers again they tell you to get a better package, so you do. Till you end um with a 100mb line, "unshaped" and "uncapped" yet when you want to watch some tv after work you never get more than 10mb. You send them photos of speed tests by the dozens, then all of a sudden magically you're up to 100mb again. A month or two later you repeat the process, and so on and so on, for the last 4 years. They're great for the first year, but afterwards their true intentions to commit ***** at your expense come shining through, having you pay for a service that if you don't constantly keep checking and then complaining about you will never receive. I'm not sure who is the lesser of the evils in the wifi game is, but I know who ranks the highest.

0
Replies (3)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply04 Mar 2025, 13:26
Official
Hi Flavio, 
 
Thank you for sharing your feedback with us. We sincerely apologise for your experience and would like to investigate this further to assist you. 
 
Please share your #COOL ticket reference so our Support Manager can review your case in detail. We want to ensure you receive the level of service you expect, and we appreciate the opportunity to address your concerns. 
 
Looking forward to your response. 
 
Best Regards, 
The Cool Ideas Team 
FP
Flavio P's update04 Mar 2025, 13:51
Reviewer Update
This reply exactly proves my statements. I have now made three 1 star reviews, and each time the same pre-formatted reply showing how much resource they allocate to customer retention, I suppose AI works for free when sending pre-formatted responses. You guys might want to tell your AI to include an email address where you want me to send all these #COOL ticket reference numbers to, maybe then this can progress beyond me just constantly having to write bad reviews about your company.
Cool Ideas Service Provider
Cool Ideas Service Provider's reply04 Mar 2025, 16:18
Official
Hi Flavio,

You're welcome to share the #COOL ticket reference with us on this platform as we were unable to locate your Cool Ideas profile using the information from your review.

The ticket reference will help us find your profile for our Support Manager to assist you further. You can find this information in the subject of any of the emails sent to you by our Support Team or any other team.

We're eager to hear back from you.

Kind Regards,
The Cool Ideas Team