1 reviews | Active since Jul 2023
Shockingly experience.
Where to begin? I searched for a reliable service provider for my internet as my previous supplier did not deliver. I now regret placing an order with CoolIdeas as their service is terrible. I have had to call them daily to follow up on my order for the past 8 days. EVERY SINGLE TIME they have a different excuse to which I personally attend and give them info they need to activate my fibre, but all they do is escalate to Vumatel this and escalate to Vumatel that and then I have to wait 24 to 48 hours and then I MYSELF have to follow up again. I have in my personal capacity phoned Vumatel and gotten all the info they need to onboard me, and Vumatel themselves told me that my line is available and no other order are active on it, but still the same generic reply from CoolIdeas that the line is taken by another ISP and that they have escalated for the umpteenth time to Vumatel.
I would never recommend them to anyone in the future, I an will be raising a ticket to withdraw my order right away.
Shocking.
We appreciate your feedback and apologies for any inconvenience caused by the delays.
We can confirm that our Operations team was unable to place your order with Vumatel due to an error on the Vumatel orders portal, which reads as follows:
"The location has an in-flight service activation order with another ISP. You may not place an order for this address."
We've escalated this case to our Operations Team Leaders, but they couldn't reach you. We will raise it with the FNO's management as well.
Thank you for your patience.
Kind Regards,
Cool Ideas***
Best regards,
We appreciate your feedback and apologies for any inconvenience caused by the delays.
We can confirm that our Operations team was unable to place your order with Vumatel due to an error on the Vumatel orders portal, which reads as follows:
"The location has an in-flight service activation order with another ISP. You may not place an order for this address."
We've escalated this case to our Operations Team Leaders, but they couldn't reach you. We will raise it with the FNO's management as well.
Thank you for your patience.
Kind Regards,
Cool Ideas***
Best regards,