1 reviews | Active since Nov 2011
SHOCKING tech support. LINE SPEED UNSTABLE AND PATHETIC
SHOCKING service SHOCKING SUPPORT. I logged a support query 29/07/2020. Still unresolved as of today! Summary of this support request is: My line is so poor on speed!!!!!!!Speed test says 10MBs download, When I download my system shows the speed - 58KBs!!! Over several comms I have told Alex Hlapa that I plugged the ethernet directly into my pc. today the advice to test the line was to plug the ethernet into the pc. WTH!! support giving client a fix that they have already put in writing before the advice that they did that!I have told Alex the line is unstable. FEEDBACK metrofibre gave cool ideas. It is stable. so here are speed tests in a 5min period: This confirms that this line is unstable and unreliable. In a 5minute period the speed varies!!!!!!!!!!!!!!!!!!! Time 18:09:54 speed is 3.78 MBs download Time 18:12:57 speed is 2.75MBs download Time 18:15:52 speed is 10.59MBs download I have all the screenshots for the above. and supp**** them to Alex Hlapa/Cool Ideas. This is affecting my work and therefore income not to mention wasting money for service not working and POOR support METROFIBRE and COOL IDEAS epic FAIL
we are sorry to hear of the above, can you confirm your reference number so we can pull up the account holders details and have a supervisor attend to your issue as this is not how we want our customers to feel.
thank you
we are sorry to hear of the above, can you confirm your reference number so we can pull up the account holders details and have a supervisor attend to your issue as this is not how we want our customers to feel.
thank you