TN
Tinyiko N
1 reviews | Active since Mar 2024
02 Apr 2024, 14:02
Shocking Service from Cool Ideas and Vumatel
Appalling service! Haven't had internet connection for 7 days coz the line is down and their consultants keep calling us to check if the issue is resolved when they know they have done nothing to resolve it. I highly do not recommend Vumatel and Cool Ideas services. Shocking really
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Cool Ideas Service Provider's replyOfficial
03 Apr 2024, 15:11Dear Tinyiko,
We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you and the account holder have experienced due to the delays caused by Vumatel's ticket backlog.
We want to assure you that the account holder has been in contact with our dedicated Escalations Team, who are actively collaborating with Vumatel's Service Delivery Manager to expedite the restoration of your connection at the earliest opportunity.
Rest assured, we are committed to keeping you updated on the progress through the ticket. Your patience and understanding during this challenging time are genuinely appreciated, and we are dedicated to resolving this matter to your satisfaction.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us.
Thank you for your understanding and cooperation as we work towards a swift resolution.
Warm regards,
Cool Ideas Support Team
***
We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you and the account holder have experienced due to the delays caused by Vumatel's ticket backlog.
We want to assure you that the account holder has been in contact with our dedicated Escalations Team, who are actively collaborating with Vumatel's Service Delivery Manager to expedite the restoration of your connection at the earliest opportunity.
Rest assured, we are committed to keeping you updated on the progress through the ticket. Your patience and understanding during this challenging time are genuinely appreciated, and we are dedicated to resolving this matter to your satisfaction.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us.
Thank you for your understanding and cooperation as we work towards a swift resolution.
Warm regards,
Cool Ideas Support Team
***
Cool Ideas Service Provider's reply03 Apr 2024, 15:11
Official
Dear Tinyiko,
We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you and the account holder have experienced due to the delays caused by Vumatel's ticket backlog.
We want to assure you that the account holder has been in contact with our dedicated Escalations Team, who are actively collaborating with Vumatel's Service Delivery Manager to expedite the restoration of your connection at the earliest opportunity.
Rest assured, we are committed to keeping you updated on the progress through the ticket. Your patience and understanding during this challenging time are genuinely appreciated, and we are dedicated to resolving this matter to your satisfaction.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us.
Thank you for your understanding and cooperation as we work towards a swift resolution.
Warm regards,
Cool Ideas Support Team
***
We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you and the account holder have experienced due to the delays caused by Vumatel's ticket backlog.
We want to assure you that the account holder has been in contact with our dedicated Escalations Team, who are actively collaborating with Vumatel's Service Delivery Manager to expedite the restoration of your connection at the earliest opportunity.
Rest assured, we are committed to keeping you updated on the progress through the ticket. Your patience and understanding during this challenging time are genuinely appreciated, and we are dedicated to resolving this matter to your satisfaction.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us.
Thank you for your understanding and cooperation as we work towards a swift resolution.
Warm regards,
Cool Ideas Support Team
***