Shocking Service

We have not had internet for two days now. When I phoned and asked what was going on I was told that the internet would be down for 72 hours. It was explained to me that it is my responsibility to check their website everyday to see if there are outages. A simple SMS or email would to their clients telling them that their service is going to be interrupted would have been the obvious solution. I would also like to know if I will be refunded for the days we were without internet? This company is very quick to take your money but fail dismally when it comes to client care.