Shocking service and inconsistent internet

After the internet outages apparently caused by a DDOS attack, internet cameras stopped working. Logged a request and was basically told by Wynand de Jonge "Sorry you're on your own". Called again and staff were completely uninterested in helping and said that I must use my own money and get an IT guy to sort out a problem CAUSED BY THEM. Cool Ideas is definitely not the company they once were, avoid at all costs.