Shocking service

Not sure who between them and Vumatel deserve this one star and who is responsible for what part of the process of handling my migration of my fiber line from one ISP to the other, but I will give both off them a one star. The onboarding experience from Cool Ideas is bad. Only got generic emails once I signed up there was no contact made. I had to call from my side just to make sure that all is in order, not even sure how much airtime I had to waist. I ordered one month in advance once I cancelled my contract with the previous ISP. They told me they can only place order once the services of previous ISP is terminated. Surely they can plan this whole thing better so that the transition from the one ISP to the other is much smoother with the amount of time I have given them notice. This is now the sixth day of the month and I still have no internet. I have called them numerous times and they keep asking me about a ticket number that I have never received. The one lady even told me that I have never signed up even though I have. I am unable to obtain tickets on their ticketing system on their website and none of their emails to my gmail account is going through. Really not sure how they won the ISP of the year a couple of years ago. Not impressed really hope there is not this much issues once the connection is done