Shocking Customer Service

I recently made a huge mistake by switching service providers to Cool Ideas.

Their customer service is shockingly bad. The Call centre keeps you on hold for 15-20 minutes just waiting to speak to a human.

Emails get rep**** to very rarely and inconsitently. I logged a ticket on 19 April for multiple random disconnections. I followed the instructions to setup a broadband connection and immediately provided feedback via email.

In total I have counted 11 emails which I sent over the past month which were just never rep**** to. On the odd occassion when there is a reply, it is completely unhelpful, as if they have never bothered to go back on your ticket and actually see what the issue is. Direct questions from me are simply ignored.

Add to that their completely impersonal service: I have repeatedly requested for the person who replies to my email to please have the decency to sign off with their NAME, and not just the generic "Cool Ideas Customer Service". This polite and humble request has been repeatedly ignored, which just smacks of arrogance, disregard and disrespect towards clients.

Whether or not the disconnections are your fault or Vumatel's, (which I still have not received any meaningful feedback on) your customer service is shockingly bad, and makes me want to cancel my subscription after over a month of frustration. There are many other ISPs to choose from.