JW
John W
1 reviews | Active since May 2018
15 May 2018, 11:36
Shocking Customer Service
I have app**** for a fibre line with Cool Ideas in August 2017. There was a problem with the connection between Metro Fibre and the point of contact with the modem. It is now May 2018 and when calling the call centre I'm either cut off, or someone will get back to me with the resolution. No-one ever does get back to me though.
Absolutely shocking service.
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Replies (1)JW
John W's updateReviewer Update
17 May 2018, 11:09It is unfortunate that I had to resort to complaining through this service and others. However, kudos to Cool Ideas in responding.
Talisha, from Cool Ideas, took responsibility for the issue and got me connected in quick time. The issue I may add was actually with Metro Fibre, who initially sent a less competent technician to perform the connection engineering.
However, this issue was sorted within 48 hours between the 2 companies and I appreciate the response.
Thank you Talisha.
JW
John W's update17 May 2018, 11:09
Reviewer Update
It is unfortunate that I had to resort to complaining through this service and others. However, kudos to Cool Ideas in responding.
Talisha, from Cool Ideas, took responsibility for the issue and got me connected in quick time. The issue I may add was actually with Metro Fibre, who initially sent a less competent technician to perform the connection engineering.
However, this issue was sorted within 48 hours between the 2 companies and I appreciate the response.
Thank you Talisha.