Shocking - Cool Ideas can no longer be called a service provider. Ref ***

I cannot believe that this is the No 1 rated ISP which I signed up with just a couple of years ago. Is this the same company? What has happened? Their service has gone from cool to **** in no time at all! Have they fallen into the same trap as so many other companies? That is, hiding behind "smoke screens" of empty apologies and promises which have absolutely no truth in them at all. The response promises a Turn Around Time of 72 hours. This is a joke, I am on day 4 and still no sign of a solution... They simply hit a button which sends an automated response... They clearly believe that clients simply have no power to influence them in any way. They don't care that customers spend enormous amounts of money trying to assist in resolving their own issue... Phoning after them and taking off work to be available... They know that their contract works only in their favor and spend all of their energy defending their rights at the expense of "their" clients. Based on the other reviews below this one, I am not alone in this frustration. Wouldn't it be great if companies were fined when they did not live up to their own SLA's? Maybe then there would be service delivery and accountability. It is not only sad, but it is shocking. Hopefully the employees of cool ideas do not complain about service delivery owed to them. They have NO right and would be hypocrites if they did! If I could have rated no starts, I would have. 1 star is too good for the lack of "service provided"