SHAMEFUL BUSINESS PRACTICES INVOLVING THEFT ***** AND *******ION POTENTIALLY

You cannot get a more shameless, ***********, ********* and unaccountable service provider. Summary: theft, ***** and *******ion. Unauthorised transactions from my bank account involving them and PayFast. Either Cool Ideas is complicit or enabling. Saw complaint of a similar practice of unauthorised withdrawals by CI. With me, an issue of charging excessive amounts surfaced 8/9 months ago. Months later, the failure to provide documentary evidence of what I allegedly agreed to persist. Contract disputed and effectively repudiated. But by hook or by ***** they were determined to stay in the business even if it meant taking unauthorised monies, so it would appear. I call the entity, Shameful ******* as I have no proof from them, proof that I supposedly gave them to do this. They have never comp**** with my request. Open to mistakes happening and miscommunication but in the absence of proof they remain, arrogant *******, ******* and **********. Serious accusations.by the way. I have used exact words in my correspondence to them to communicate on this situation. So, they know my thoughts and views on this matter. In here I am also going to suggest that until I am shown the piece of paper that I have been requesting since last year, I am of the view that, THESE ARE SERIOUS ALLEGATIONS, AND THAT there is ********* conduct taking place at CI. There is theft, ***** and possibly *******ion. I KNOW FOR A FACT THAT ON MORE THAN ONE OCCASION AFTER CLEARLY STATING MY DISCOVERY OF UNAUTHORISED MONIES LEAVING MY ACCOUNT, INVOLVING PAYFAST, AFTER INFORMING COOL IDEAS, IN WRITING OF SAME, (I LABELLED IT THEFT AND ***** TO COOL IDEAS); AFTER REQUESTING WRITTEN PROOF OF THE AUTHORISATION THAT I MAY HAVE AFFORDED THEM, THE WRITTEN PROOF NEVER ARRIVED. Someone wrote that the cool ideas staff are poorly trained, and that one of the support staff hung up on them. I have had first-hand experience. It is true. They did that. I HAVE ASO HAD A DECENT EXPERIENCE WITH ONE OR TWO OF THEIR STAFF MEMBERS, ESPECIALLY KAMOGELO. Chances are they will carry on their shameless behaviour. Why? Because they think that they can. They have managed relatively well so far; all you have to do is look at the nature of the complains ON THIS SITE AND THE REVIEWS. They are similar and on substantially similar issues, suggesting an awful fast and loose type of pattern. We should worry that service providers can behave like this and they see NO URGENCY IN THE DIRE NATURE OF THE SITUATION. THAT'S PRETTY BAD STUFF RIGHT THERE. TURNING A BLIND EYE, TO YOUR OWN ******* BUSINESS PRACTICES. People are managed by a competent, ethical leader who understand the business of providing consistently worthwhile and satisfying customer service and relations AND WHY THAT SHOULD BE SO . The questions are, do the staff have the support and training and discipline to do the work that they are doing so pretty badly? Since last year I have been trying to address a very basic but significant issue nonetheless with Cool Ideas. Just writing their name makes me feel sick in my stomach. How do you tell me that you increased the cost of a service by 70% and tell me that I have signed the terms and conditions not to be warned about any future increases? Just to be clear, I had signed up for R409, stopped my services with them….. should have kept it like that actually, but signed on think end of 2019 with them but before I knew it, I was picking up that Pay Fast had been withdrawing R650 from my account or so WITHOUT MY AUTHORISATION!! At some point I was informed that I had agreed to such an increase! Okay very well then, but as I have asked since first quarter of last year, show me where I signed up for that. Last year April/May, I requested the form that I supposedly signed agreeing to that significant increase. It never arrived. I have still not received it. Then through them there was Pay Fast who it turned out was surreptitiously withdrawing money from my account so I can relate to one of the reviews on a similar experience. They were taking like R650. 00 from my bank account. Listen, I never signed up for THAT. One forgets, one makes mistakes, and so I have asked for that relevant piece of information from them to prove same and put the matter to rest. NEVER ARRIVED, OF COURSE. NEVER NEVER NEVER SENT. This may well be a terrible case of misunderstanding that can be quickly resolved with the relevant documentation being supp****. THAT IS ALL I ASK FOR, THAT IS ALL I EVER ASKED FOR. FIRST REQUEST: APRIL/MAY, HAVE CONTINUED TO DO SO SINCE THEN. What happens instead, the usual pillar to post and failure to deliver dance How do you withdraw money from an account WITHOUT AUTHORISATION?!!!! WHAT IS IMPORTANT TO MENTION IN THEIR DEFENCE IS THAT I INFORMED THEM OF THIS, PLEASE NOTE THAT THEY HAVE DONE NOTHING TO ENGAGE WITH THEIR ANCILLARY COUNTERPART PAYFAST. THEY HAVE DONE NOTHING TO MY KNOWLEDGE. IF THEY HAVE, THEY HAVE CERTAINLY NOT INFORMED ME. Nine months later, still no show. Something tells me that we may well be about to unravel acts of ********ity somewhere in this chain. They, Cool Ideas, what an irony in the name, enter into these arrangements with these other ancillary providers but refuse to engage with them when pure acts of ********ity appear to be taking place, seems like that to me for sure. I disputed the contract fee since last year first quarter, to this day. And yet even after I rejected the amount and the service – THAT IS A SIMPLE SITUATION OF A REPUDIATION OF A CONTRACT. That call was recorded. Still, they continued billing me, but refuse to provide authority. It is important for businesses to understand that answering an email on a query is substantially different to addressing the fundamental issues and dealing with them. Even after August 2020 when they eventually cancelled the service, they still carried on billing me and I still kept raising the same issues. Still no proof of such permissions, no documentary evidence as requested. And you must know that each time an entity moves into your account to withdraw unallocated funds, that ACTION attracts costs to the customer. They did this for 10 months. TEN MONTHS. I would inform them, and they would still carry on. THAT, LADIES AND GENTLEMEN, IS COOL IDEAS FOR YOU as recently as January 2021 when I received an invoice for a service they are not providing me. After I had informed them that they cancelled the service, after I informed them of the wait and that they were continuously prejudicing me and further impoverishing me due to these adverse costs that they attract to my account with their unwarranted actions. Coo Ideas is another very good idea, for an example of how to perform/run your business badly and get away it, if only for a while. It stops though at some point, that is for sure. And in fact, this speaks to a larger and more insidious problem in businesses and on the subject of ********* and ******** conduct by businesses, conduct that often goes unchecked. I read a review here, citing an example of a “refusal” by CI to cancel the contract. (The contract is a month-to-month contract). So that, was something that I could easily relate to; having a rude assistant put a phone down, that too I have experienced; unauthorised withdrawals of money from individual bank accounts, that I have experienced too. Is there a pattern here that is getting a little clearer about cool ideas? I would really like to see how this entity disentangles itself from the appalling, shameful, ***********, unaccountable and shoddy approach to customers. Answering an email to redirect, obfuscate, does not mean addressing and resolving the issue. Think about that for a minute or two. You can take this to heart or let it fall on deaf ears. I refuse to be absorbed into an arrangement that I did not agree to. In the event that you are not aware that that is not the arrangement that I had in mind. It is immediately apparent that you and I do not see to eye, clearly you and I have a disagreement, and surely it is clear that I am disputing and repudiating the contract. First quarter of last year I did that with cool ideas. I refused the amount and the contract, and they carried on charging me a fee that I had clearly expressed to them was untenable. That is when they came up with the excuse that I agreed to be charged R650 and the issue is not with them it is with PAYFAST. NO PROOF however many times I requested. It is not very complex actually, really. Now they tell me that they have listed me as a defaulter, QUICK TO LIST BUT PATHETICALLY SLOW TO SEND A SIMPLE COPY OF SUCH A CONTRACT THAT I REQUESTED END OF FIRST QUARTER /BEGINNING OF SECOND QUARTER OF LAST YEAR, 2020 THEIR CALLS ARE RECORDED SO THAT SHOULD HELP SHINE THE LIGHT ON THE RUDE ASSISTANTS WHO HANG UP AS AN EXAMPLE AND THE CONTENTS OF CONVERSATIONS. THE ROT STARTS AT THE TOP. IF CI DOES NOT FIX THIS, IT IS THE PUBLIC THAT CONTINUES TO GET *****ED. I’m just thinking if I am running an organisation and I read stuff like this, how does that resonate. Well, is he/she even paying any attention to this? Or is it the same old story of collecting a cheque month end? Hypothetically, I wonder what I would do if I led a company that behaved super badly, shameful, was inconsistent in how it provides service, clearly some *********** staff members, etc, where every day unacceptable nonsense carries on unchecked, because I have shares in the entity and we can do what we like. It just doesn’t make sense. I imagine that kind of scenario would invite a much more proactive and far more willing to fix things attitude, get things done properly, resolution determined and focused type of approach. I don’t see that here with CI. Listen, if my bonuses depended on good performance, even if they don’t, still, at least my conscience should do the bare minimum then. I’d pull out all stops for the customer. Look, this is also what happens when the industry is shaped and styled in the way that these service providers some of them are. This must seriously be looked into, deeper. I am very keen actually and may just actively start with engaging with some of these reviews. I think that this could be interesting. I am inclined to believe that CI are just as culpable of ***** and theft as their ideal partner, Pay fast. IF YOU SEE SOMETHING, DO SOMETHING OTHERWISE YOU ARE COMPLICIT IN ONE WAY OR ANOTHER. WHEN DIFFERENT CUSTOMERS COMPLAIN ABOUT SIMILAR OR IDENTICAL SCENARIOS, DO SOMETHING!! LOOK, THIS IS BEARING IN MIND THAT SOME PAYMENTS WILL REQUIRE ONE TIME PASSWORDS, THAT MAY WELL BE WHAT SAVED ME FROM FUTURE THEFT BY COOL IDEAS AND PAYFAST OR WHICHEVER ONE OF THE TWO THAT IS DOING THE *****ING AND THE OTHER ENABLING. IF IT IS THAT I DON’T UNDERSTAND THEIR SYSTEM, OR EXACTLY WHAT HAPPENED, TEN MONTHS LATER, AND I STILL DON’T HAVE A COPY OF A CONTRACT, WELL THEN, THEY DO A LOUSY AND DAMN POOR JOB OF EXPLAINING HOW UNAUTHORISED MONEY LEAVES MY ACCOUNT WITHOUT MY PERMISSION OR HOW I AGREED TO A 70% INCREASE AS PER THE TERMS AND CONDITIONS THAT ARE PROFERRED. I think until I see the proof that I have requested for months my perception is that of an entity that is: ***********, utterly shameless, with both an air of potential ******** conduct and definite arrogance and definitely unaccountable revealing what is buried deep in the hems of the business, namely, deplorable sliding business practices, (I have first-hand experience). NOTE THAT THESE ARE SERIOUSLY STRONG ACCUSATIONS AND I CHALLENGE COOL IDEAS TO TELL ME THAT THIS IS ALL MADE UP. I ALLEGE THAT THEIR BEHAVIOUR IS SUSPICIOUS, THAT THERE IS ***** THAT HAS TAKEN PLACE ON MY ACCOUNT AND DEFINITELY THEFT. THIS WOULD NOT BE THE FIRST THAT I WRITE THIS. I HAVE WRITTEN TO THEM ON THE SAME ACCUSATION. I HAVE USED THESE EXACT WORDS AS WELL. They make me feel so sick, and I am simultaneously stunned that they can have the mendacity to list me as a defaulter after failing to provide basic information that is requested, has been requested and continues to be requested. IN THIS REVIEW I HAVE SAID SOME PRETTY SERIOUS THINGS ABOUT CI, WELL IT IS WHAT HAPPENED AFTER ALL. WAIT, AFTER THEY FINALLY CUT OFF THE WIFI, LIKE, MONTHS AND MONTHS AFTER THE DISPUTE, ANYONE WOULD KNOW, THAT RIGHT THERE, IS A SIMPLE REPUDIATION OF OUR CONTRACT. I INFORM THAT I DID NOT SIGN UP FOR THAT PRICE, THEY SAID: YES, YOU DID. I SAID I AGREED TO AN INCREASE OF UP TO 70%? THEY SAID IT’S IN THE TERMS AND CONDITIONS. I SAID SHOW IT TO ME. NO SIGN STILL of same to this day. THEY WERE ALL TOO HAPPY TO COLLECT…. Sounds like one of the reviews that I read here. GET THIS, EVEN AFTER THEY TOTALLY CANCELLED THE FEED, THEY STILL CARRIED ON RUNNING THE STOP ORDER TO MY BANK WHICH OF COURSE WOULD RETURN UNPAID. NO ONE HAS BEEN ABLE TO EXPLAIN TO ME AT COOL IDEAS HOW PAYFAST AND THEY THEMSELVES GET TO TRY AND WITH DRAW MONEY FROM MY ACCOUNT.

I HAVE ACCUSED THEM OF THEFT AND ***** AND UNDERHAND DEALING, LIKE THEY CARE. COOL IDEAS IS THE ABSOLUTE ABSOLUTE WORST, TELLS YOU A LOT ABOUT THE LEADERSHIP WHEN YOU READ THESE KINDS OF REVIEWS ABOUT A BUSINESS. HE/SHE/THEY COLLECT PAY CHECKS, NO WORRIES, AND YOU AND I CAN GO SORT OURSELVES OUT. TOUGH LUCK. THEY COULD NOT BE BOTHERED.