LS
Lance S
1 reviews | Active since Jul 2024
06 Jul 2024, 08:55
Service so good Im left speechless
For every bad review there must be 10 very happy people who haven't given their feedback. I made some rookie errors setting up my own router and Maureen from technical support had more patience than I did to find the solution. We ended the call with no solution found and she called back 10 minutes later with a 'new idea' to try, we did and it worked. I honestly could not believe how good that support was. I will recommend to everyone
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Cool Ideas Service Provider's replyOfficial
08 Jul 2024, 10:48Dear Lance, Your feedback has made our day much brighter. Thank you for taking the time to share your experience with us. We've relayed your kind words to Maureen, who truly appreciates your recognition of her efforts. Customer service is our top priority and we are thrilled that our support exceeded your expectations. Please feel free to contact us should you require any assistance. Thank you for choosing Cool Ideas and inspiring us to continue doing our best to support our valued customers. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply08 Jul 2024, 10:48
Official
Dear Lance, Your feedback has made our day much brighter. Thank you for taking the time to share your experience with us. We've relayed your kind words to Maureen, who truly appreciates your recognition of her efforts. Customer service is our top priority and we are thrilled that our support exceeded your expectations. Please feel free to contact us should you require any assistance. Thank you for choosing Cool Ideas and inspiring us to continue doing our best to support our valued customers. Warm Regards, Cool Ideas