Service levels need servicing

My Fibre connection expired on 31 Jan 2024. This means at midnight it went off. I then as usual made payment via the website and pay fast using Capitec Pay only this time around it still showed payment pending even though the monies went off the account. I've been struggling for the last 3 days to get a response from Cool Ideas other than we have forwarded to Vumatel. I've submitted the proof of payment to them and also note that this type of payments cannot be reversed at the bank so it's merely an issue of see the proof, allocate the payment and have my service activated again.

I work from home so I'm extremely dependant on the service. I've had to purchase data for my phone to Hotspot as well as for my kids to do homework, research, tasks etc. I've also had to call them every time - even though they confirm that they will call me back with feedback.

Is no one there prepared to assist their client's. Is no one there willing to go the extra mile to try and keep their clients happy. Is no one there wanting to make our day by just giving us the service that we paid for.

The service levels are really pathetic and the worse I've experienced in a long time.

So frustrated really. So pathetic. Totally ridiculous.