**** Service for New Line

I have used Cool Ideas for a few years now and have always been happy. But, I find with them, you only happy when you do not need anything from them.

I am moving homes and at the end of May, I app**** for a new fibre line on the new house and have notice on my current line.

The estate that I am moving to only has access to OpenServ; everyone in the estate has OpenServ. Regardless, Cool Ideas and Openserv could not find the estate on their system and had to "Manually Load It"

Last week OpenServ called me for an appointment to come install the equipment in the new house and needless to day, the did not pitch as the incorrect address is reflecting on the order. So my trip from Johannesburg to Pretoria where the new install is was for nothing.

Now, no one can tell me when it will be installed, if it will ever be installed... Nothing. They cant even send smoke signals.

Cool Ideas and OpenServ, get your act together please! We want to pay you real money for a service but you don't seem to want it.